Water travels. The leak on your roof is often not directly above the stain you see. Water can seep in, run along a beam or inside a wall, and only appear at the lowest point. This is why a professional inspection is crucial to find the source of the leak, not just the symptom.

Yes. Any leak is a sign of failure. A leak that only appears during heavy rain (especially wind-driven rain) points to a problem with flashing, overlaps, or a small crack that is being forced open. If left alone, this small leak will worsen and can lead to timber rot, mould, and costly structural damage.

First, limit the damage inside. Place buckets under active drips to protect your floors. If your ceiling is bulging with water, it can be dangerous. Carefully place a bucket underneath and puncture the bulge with a small, sharp tool to release the water safely. Then, call a professional waterproofing contractor for an emergency assessment. Do not go on a wet roof yourself.

Absolutely. This is a very common problem, often caused by failed waterproofing under the tiles, cracked grout, or poor drainage. The solution usually involves professionally re-applying a modern, flexible liquid waterproofing membrane to create a new, seamless barrier.

Neither is “better”—they are for different jobs.

• Torch-On is the “bulletproof” choice for new concrete roof slabs, foundations, and large, flat commercial roofs where extreme durability is needed.

• Paint-On (Liquid) is ideal for re-waterproofing existing roofs, balconies (where you need a seamless finish), and complex roofs with many pipes, vents, or awkward angles, as it forms a perfect seal around them.

A seamless system is a liquid-applied membrane (a “paint-on” solution). Because it’s applied as a liquid, it creates one single, continuous barrier with no joins, seams, or overlaps. This is a major advantage, as failed seams are the most common weak point in old waterproofing systems.

 It depends. If the old layer is still well-bonded, a professional might be able to clean, prime, and apply a new liquid system directly over it (an “overlay”). However, if the old waterproofing is bubbling, peeling, or has failed completely, it must be stripped off to ensure the new system can bond properly to the roof slab.

Yes, all reputable waterproofing companies offer a free, no-obligation site inspection and quote. We need to see the roof, diagnose the problem, and measure the area to provide an accurate solution and price.

This depends on the size and complexity, but most residential projects (like a roof or balcony) can be completed in 1 to 3 days. This includes surface preparation (which is vital), application of the system, and allowing for proper drying (curing) times.

A professionally installed system, using high-quality materials, should last for many years. Most good systems come with a 10-year guarantee, though some can last 15 years or more with basic maintenance. The lifespan depends on the quality of the installation, the product used, and exposure to UV rays and foot traffic.

Yes. We provide a non-negotiable Workmanship Guarantee on all our projects. This is our promise that the system has been applied correctly. We also use products that are backed by the Manufacturer’s Product Guarantee (often 10-15 years). Always ask for both.

Most professional contractors require a deposit (e.g., 50%) to secure the booking and cover the initial cost of materials. The final balance is then due upon completion and your inspection of the finished job. This is a standard and fair practice.